Refund policy
At Scranton Running Company, we are committed to providing quality products and exceptional service. If you are not fully satisfied with your purchase, we are here to help.
Return Policy
We stand behind our product line and customer experience with confidence. If you are unhappy with the performance and/or quality of your purchase, for any reason, please do not hesitate to come back to the shop. We will gladly work together to re-fit and/or accommodate you.
Online purchases: Our approach remains consistent with the above, however, please note that while shipping is free for all online purchases, customers are responsible for return shipping charges.
Final Sale Items: Gift cards, clearance items, socks, and nutrition products are final sale and cannot be returned.
Refund Policy
Processing Time: Refunds will be issued to the original payment method within 5–7 business days upon receipt and inspection of the return.
Shipping Fees: Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is due to an error or defect.
Refund Exceptions: If an item does not meet return criteria, store credit or an exchange may be offered instead of a refund.
Exchanges: If you need a different size or style, we are happy to process an exchange. Exchanges are subject to product availability and return conditions.
Defective or Incorrect Items: If you receive a defective or incorrect product, please contact us within 7 days of delivery. We will replace the item or provide a full refund, including shipping costs.
Return Instructions: To initiate a return, please contact us at:
Phone: 570-955-0921
Email: info@scrantonrunning.com